Privacy Policy

1. Information We Do Not Collect : We do not require users to register, create an account, or log in to use our Site. We do not directly collect personally identifiable information (PII) such as your name, email address, physical address, or phone number when you simply browse the Site. However, please see Sections 2 and 4 regarding information processed by essential third-party services.

2. Information Collected Automatically (Non-Personal Information) Like most websites, our servers and integrated third-party services may automatically log standard technical information when you visit the Site. This may include:

• Your Internet Protocol (IP) address (which may be considered personal information in some jurisdictions)
• Browser type and version
• Operating system
• Referring website URLs
• Date and time of your visit
• Pages visited on our Site

This information is processed for administrative purposes, such as:

• Ensuring the security and performance of the Site (facilitated by services like Cloudflare).
• Analyzing trends and understanding how visitors use the Site (facilitated by services like Google Analytics).
• Administering the Site, tracking user movement in the aggregate, and gathering broad demographic information.

We do not typically link this automatically collected data to directly identifiable personal information, except potentially for security purposes (e.g., investigating abuse).

3. Cookies We and our third-party service providers (like Google Analytics and Cloudflare) use cookies and similar tracking technologies to operate and analyze the Site. Cookies are small text files stored on your device. These may include:

• Session cookies: Required for the basic operation and security of the Site. For example, Cloudflare may use cookies to identify trusted web traffic and provide security features.
• Persistent cookies: Used to collect information about how you interact with our Site. Google Analytics sets cookies (e.g., _ga, _gid) to track website usage, compile reports on website activity, and help us understand visitor behavior. This data is often aggregated and anonymized where possible.

You can control or delete cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling necessary cookies may affect the functionality and security of the Site.

4. Third-Party Services We utilize the following third-party services to enhance our Site’s performance, security, and analytics:

• Cloudflare: We use Cloudflare for Content Delivery Network (CDN) and security services. Cloudflare helps protect our Site from malicious activity and speeds up page load times. Cloudflare may process data about traffic visiting our Site, including IP addresses, as part of its security and performance functions. You can learn more about Cloudflare’s privacy practices here: https://www.cloudflare.com/privacypolicy/
• Google Analytics: We use Google Analytics to help us understand how visitors engage with our Site. Google Analytics collects information such as how often users visit, what pages they visit, and what other sites they used prior to coming to our Site. We use this information to improve our Site. Google Analytics collects only the IP address assigned to you on the date you visit the site, rather than your name or other identifying information. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser. You can also opt-out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout  

We do not control these third parties’ tracking technologies or how they may be used. We encourage you to review their respective privacy policies.

5. Information Submitted by Plumbers This Privacy Policy primarily covers general visitors to the Site. Plumbers or businesses wishing to be listed in our directory provide their business information (such as name, contact details, service areas, services offered) to us via email. This information is used solely for the purpose of creating and managing their listing on the Site and communicating with them regarding their listing. It is not collected through general use of the Site by visitors.

6. Third-Party Website Links Our Site contains links to third-party websites (e.g., websites of listed plumbers). This Privacy Policy does not apply to these external sites. We are not responsible for the privacy practices or content of such websites. We encourage you to review the privacy policies of any third-party sites you visit.  

7. Data Security We implement reasonable technical and administrative measures, and rely on the security measures of our service providers like Cloudflare, to protect the information we handle from unauthorized access, use, or disclosure. However, no internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.  

8. Children’s Privacy Our Site is not directed toward children under the age of 13, and we do not knowingly collect any personal information directly from children under 13. If we become aware that we have inadvertently collected such information, we will delete it promptly.  

9. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “5 May 2025” Your continued use of the Site after changes are posted constitutes your acceptance of the revised policy.  

10. Contact Us If you have any questions about this Privacy Policy, please contact us at: [[email protected]]